Informações de contacto

At House of Marivelle, we value every customer and strive to provide timely, thoughtful support for all enquiries.

1. How to Reach Us

You can contact us through the following channels:

2. Response Time

Our team aims to respond to all messages within 24 hours of receiving your enquiry.
Please note that during high-volume periods, responses may take slightly longer — but we’ll always make sure you’re attended to as soon as possible.

3. Availability

We operate daily, including weekends and holidays. While we do not have fixed business hours, response times may vary slightly depending on time zones and message volume.

4. Order & Service Enquiries

For questions related to orders, shipping updates, or custom requests, please include your order number or name in the message so we can assist you efficiently.

5. Respectful Communication

We’re committed to maintaining a positive and respectful environment in all communications. Any abusive or inappropriate language will not be tolerated and may result in discontinued correspondence.